IT Technical Analyst – Walt Disney Company

Disney Cruise Line Overview
On the Disney Cruise Line, you can travel for a lifetime! Disney Cruise Line has established itself as a world-renowned leader in hospitality and entertainment and has been recognized as the top cruise line for families. Our crew members enliven the magic of providing exceptional hospitality and create family-friendly fun in Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy and our private island paradise in the Bahamas – Castway Ca! With incredible itineraries exploring exciting destinations around the world, crew and officers can chart the course for an unforgettable adventure along the Disney Cruise Line. Ongoing training and development allows our crew to continually learn and grow personally and professionally, and the Disney Cruise Line offers a unique opportunity for those who want to grow, excel and work for one of the most innovative and welcoming companies in the world. Apply today to start your career and navigate your future!
Responsibilities:

• Maintain a list of all software and computer, printer, and network hardware, including serial numbers and ownership records.
• Help shore IT with application installation, upgrades, and troubleshooting
• User support:
  • Assist users when needed in all computer based applications
  • Instruct users in basic handling routines such as login, logout, personal file maintenance, printer operation, etc.
  • Provide occasional user training for new applications
  • Monitor and manage users’ data storage requirements to ensure efficient use of resources
  • Use automation tools and monitoring systems to actively monitor and manage user’s computer systems
• Network Maintenance:
  • Actively monitor the health of all network electronics on a daily basis to ensure maximum uptime
  • Monitor the ship’s wireless network to ensure maximum up time
  • Troubleshoot and maintain all network cabling issues
• Regular maintenance routine:
  • Perform regular backups of all server based systems
  • Check all ports / terminal hardware (PCs, printers) at each port every morning to ensure proper operation
  • Check all servers to ensure proper operation on a daily basis
  • Install new software if necessary
  • Monitor network storage for inappropriate use (music files, personal photos, etc.)
  • Manage regular cleaning (dust removal, etc.) of all computers and terminals
• Report any changes to inventory to the Chief Engineer
• Maintenance and support of Shipboard DECT phone systems
• Conduct troubleshooting, maintenance, and testing of electronics, computer systems, and software
• Coordinate with 1st and automation electronics engineers for reliability, integrity and availability of onboard automation systems.
• Perform additional work responsibilities as determined by the DCL leadership based on operational requirements
• Comply with all set policies and procedures of the company including all marine and shipping rules, regulations and procedures
• Participate in the emergency responsibilities mentioned in the ship assembly plan

Basic Qualifications:

• Experience with Microsoft Suite of applications (MS Office, MS Outlook, MS VCO, etc.)
• Basic concept of Microsoft server operation and troubleshooting
• Powerful PC setup and troubleshooting skills
• Excellent customer service skills
• Ability to express thoughts clearly and thoroughly in writing
• Must be at least 21 years of age
• Be able to speak, read and write fluent English
• The desire to live and work on one of our ships for a certain length (based on location)
• Be able to work 70-84 hours seven days a week, including limited time off
• Be able to comply with Disney Cruise Line attendance guidelines
• Enjoy working in a high-volume, fast-paced, guest-service-oriented environment
• Be flexible with your work schedule, work responsibilities and job locations
• Appreciate the diversity between guests and crew

Preferred Qualifications:

• 4-year degree in a related field of information technology or study
• Familiarity with IT operations in the cruise industry
• Knowledge of telephony system including VOIP
• Experience with VMWare virtualization technology
• Familiarity with computer network operations
• Introduction to Cisco Network Electronics
• Introduction to the Fidelio Cruise app
• Introduction to Micros Point of Sale application

Additional information:
It’s one Shipboard Introduction.

• Applicants must:
• Really interested in a career at sea and willing to live and work on a Disney cruise line
• Commit to the position you are applying for at least 2-3 contracts before transfer or promotion
• Be willing to follow and perform the safety roles, emergency responsibilities and / or related responsibilities specified in the Ship Assembly Plan
• Be willing to perform general security management responsibilities assigned to the Safety Management System and be able to operate in areas under their control and
• Be willing to follow and adopt U.S. public health requirements and guidelines, as well as environmental requirements and company practices.
• Be grateful for working and living in a multicultural environment
• Live comfortably in a confined space with strict rules and regulations
• Adhere to a structured lifestyle, both personally and professionally

Your responsibilities:

• A valid passport and C1 / D Seaman visa (DCL will provide you with documents to get it)
• Complete a pre-employment treatment
• Received a criminal background check
• Bring approved work shoes

** Disney Cruise Line is a drug-free workplace. All new recruits will have to undergo drug / alcohol testing onboard and within the first week of their contract. Failure to pass the drug / alcohol test will result in immediate termination.